Be inspired by Chiaradstyle.it's Made in Italy style

RETURNS AND EXCHANGES

GENERAL CONDITIONS

Before proceeding with the return for refund or exchange of the purchased item, make sure that:

  • The products are in the same condition in which you received them, with all the tags attached

  • Each product must include all the labels, dustbag and original box present at the time of delivery. The original box is considered an integral part of the product itself, it must not have been in any way damaged and / or altered, nor used as a single external packaging, otherwise we will not be able to accept your return and make the refund or exchange requested

You can ship your product (for return or exchange) exclusively from the country where you placed the order.

The shipping costs are your responsibility.

The address to which to send the package after receiving the confirmation email is:

CHIARAD. SRL - Corso Salvatore d'Amato, 83 Arzano - 80022 Naples (Italy)

RETURN PROCEDURE

You can decide to make any product purchased on chiaradstyle.it within 14 days from the delivery date. That's how:

  • Request the Return Form using the Form at the bottom of the page.
  • In the message text write us: "request return form"
  • Fill out the return form by choosing the option "Refund" and forward it to e-shop@chiaradstyle.it
  • Make sure all the general conditions listed above are met.
  • Wait for the confirmation email, in which we will send you all the information to make the shipment
  • Prepare the package and make sure that the box has the characteristics of robustness suitable for shipping
  • Glue the label onto the original box (or another one that is equally robust) to cover the forward label
  • Book your collection indicating the time and place of the collection
  • In case of receipt of the item beyond 7 days from the return authorization e-mail no refund / exchange will be recognized. For this we recommend using a fast shipping method.
  • Upon receipt of the package in our warehouses, if all the conditions listed above have been met we will start the refund procedure.

CHANGE PROCEDURE

If you wish to change the size and / or color of the item you purchased, you can do it within 5 days from the delivery date.

PLEASE NOTE: You can replace the size and / or color of an item only once.

That's how:

  • Request the Return Form using the Form at the bottom of the page.
  • In the message text write us: "request return form"
  • Fill out the return form by choosing the option "Exchange" and forward it to e-shop@chiaradstyle.it
  • Indicate in the form the new size and / or color from those available on the chiaradstyle.it website
If the size and / or color chosen in "change" are available at the time we receive the return form, we will reserve the new item for you and send you an email confirming the change
As soon as you receive our confirmation email:
  • Prepare the package and make sure that the box has the characteristics of robustness suitable for shipping
  • Glue the label onto the original box (or another one that is equally robust) to cover the forward label
  • Book your collection indicating the time and place of the collection
  • In case of receipt of the item beyond 7 days from the return authorization e-mail no refund / exchange will be recognized. For this we recommend using a fast shipping method.
  • Once we receive your return, we will send it to the initial address. At the time of shipment we will notify you by email.
If the size and / or color chosen in "change" are not available upon receipt of the return form, we will notify you by email
If you decide to make the product anyway you can do it, if 14 days have not passed from the date of the first delivery, communicating it in response to our mail.
As soon as you receive our confirmation email:
  • Prepare the package and make sure that the box has the characteristics of robustness suitable for shipping
  • Glue the label onto the original box (or another one that is equally robust) to cover the forward label
  • Book your collection indicating the time and place of the collection
  • In case of receipt of the item beyond 7 days from the return authorization e-mail no refund / exchange will be recognized. For this we recommend using a fast shipping method
  • Upon receipt of your return we will proceed with the refund following the instructions in our Return Policy

      PLEASE NOTE: CHIARADSTYLE reserves the right to refuse unauthorized returns or those that do not comply with all the conditions listed above. In these cases the package will be returned to the sender at the original shipping address and the refund cannot be made.

      REQUEST YOUR MODULE HERE